← Known Issues
Low
Identified
Shared Drive Mapping Lost After Password Change
Shared drive mappings may disappear after a password change if cached credentials are not updated.
Details
**Cause:** Windows caches the old credentials for drive mappings. After a password change, the cached credentials are rejected.
**Symptoms:**
- H: or S: drive shows as disconnected or inaccessible after password change
- Error: 'The network path was not found' or 'Access is denied'
💡 Workaround
**User:** Restart the computer — this usually refreshes credentials automatically.
**IT:** Check Windows Credential Manager (Control Panel → User Accounts → Credential Manager) → find the file server entry → Edit → update to new password. Or reconnect: `net use [letter]: \\[server]\[share] /persistent:yes`