Application Crashing or Not Opening

Step 1 – Force-close and reopen the application

Press Ctrl + Alt + Delete → Task Manager. Find the application in the list, right-click it → End Task. Then reopen the application normally.

Step 2 – Restart your computer

A restart clears temporary issues that cause application crashes. Save any other open work first.

Step 3 – Check for updates

Open the application → check for an "Update" or "Check for Updates" option in the Help or Settings menu. Alternatively, check if Windows Update has any pending updates that could be affecting the application.

Step 4 – Check available disk space

Open File Explorer → right-click C: drive → Properties. If less than 10% free space remains, some applications will crash. Empty the Recycle Bin or contact IT to help free up space.

Step 5 – Note any error messages

If the application shows an error message when it crashes, take a screenshot or note the exact text. This will help IT diagnose the issue faster.

When to contact IT

Contact IT if the application is still not working after the above steps. Please tell IT:

• The name and version of the application
• Exactly what happens (crashes immediately, freezes after a few minutes, shows an error, etc.)
• Any error messages shown
• Whether this started after a Windows Update or other recent change