No Internet or Network – Self-Service Steps

Step 1 – Check if others are affected

Ask a colleague if they can access the internet. If multiple people are affected, this may be a building-wide outage — contact IT immediately.

Step 2 – Check your network connection

• Wired connection: Check the network cable is firmly plugged in to both your computer and the wall socket or dock. Look for the green link light on the network port.
• Wi-Fi: Check the Wi-Fi icon in the taskbar. If disconnected, click it and select the correct network.

Step 3 – Restart your network adapter

Right-click the network icon in the taskbar → Open Network & Internet Settings → Change adapter options → right-click your adapter → Disable → then Enable again.

Step 4 – Restart your computer

A restart often resolves temporary network issues.

Step 5 – Check a specific website

Try browsing to google.com. If that loads but your usual work systems don't, the issue may be specific to those systems rather than your internet connection.

Cannot access shared drives or internal systems

If you can access the internet but cannot access shared drives (e.g. S: drive, H: drive) or internal applications:

• Restart your computer — this often re-establishes the domain connection
• If working remotely, make sure your VPN is connected
• Contact IT if the issue persists after a restart